Itchy pets can be one of the most frustrating signalments seen in veterinary practice. This week we chat with Board-certified veterinary dermatologist, Dr. Andrew Hillier from Zoetis, to discuss the latest developments in the diagnosis, treatment and client communication strategies for allergic dermatitis. This is a high energy conversation that walks you through the practical (and shockingly simple) steps your veterinary team needs to take to ensure better treatment - and compliance - with your dermatology recommendations.
This week we review breaking news about the Veterinary Nurse Initiative (VNI) with lead attorney Mark Cushing from Animal Policy Group. Veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary nurse (RVT) Beckie Mossor review the latest developments and objective from the VNI lead lawyer. Whether you support or object to the VNI, this is a conversation all sides can benefit from listening -- from start to finish!
Fake news! Corporate conspiracies! It seems like nearly every week there’s a new viral veterinary news story that, well, isn’t as truthful as veterinary professionals might prefer. This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor take on Fake Veterinary News, fake veterinary professionals (maybe even those that claim to be “animal behaviorists,” have a CBS television show and will be featured at VMX in a keynote!?), and how to scientifically and politely dispel these myths. This episode is a must-listen for your team to stay ahead of breaking news, communicate more effectively with your clients, and learn how to spot fake news stories.
Standards of veterinary medical care can be complicated and confusing — and downright tricky to agree upon. This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor explore how a veterinary clinic should choose protocols, what protocols should be enforced, and what treatment options should be more flexible? This lively discussion should spark your team to more closely examine how we decide to do the things we do in veterinary medicine.
Happy 2019! This week we share some of the things we are - and are not - looking forward to in 2019 for veterinary professionals. Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor discuss the veterinary nurse initiative (VNI), telemedicine, organized veterinary medicine, corporate practices (and find out why Dr. Ward calls the future of veterinary medicine “the ‘Walmartization’ and ‘Amazonation’ of the profession”) and upcoming medical advancements. Dr. Ernie Ward shares why he believes veterinarians need to fight for animal welfare (and end factory farming!) and cautions about economic uncertainty in 2019. Find out which host’s family may be expanding, and which may be contracting!
Happy Holidays! It’s the “most wonderful time of the year” in veterinary practice! Or is it? This special holiday edition of our podcast, host veterinarians Ernie Ward and Cyndie Courtney, along with registered veterinary Technician Beckie Mossor detail veterinary clinic staff holiday scheduling drama, co-worker gift dilemmas, party alcohol rules, and how to remain cheery when our clients are dreary! If you’re searching for your lost sanity, pop in your earbuds and give this episode a listen!
Are you socialized? How do you find friends as adults? Are we expanding our social networks beyond the veterinary profession? This week, host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor talk about making friends and finding fulfillment outside work. The trio share tips on maintaining friendships, online communities to meet new friends, and the benefits of socialization. And find out Cyndie’s plans to write a book about, “How to Date other Moms.”
When is enough too much? When (and how) is it okay to say, “No”? Is it clear or murky? This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor discuss establishing healthy boundaries with veterinary bosses and co-workers, clients, and friends and family. Failure to set boundaries is an issue that leads to veterinary professional burnout, poor patient care, and lower job satisfaction. Share this episode with the entire team!
Feeling out of control? Ever felt like you weren’t being listened to at work? This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor question what it means to be in control of your professional career and personal life, how to regain control, and why collaborative decision-making can benefit your veterinary team.
Once again we tackle one of profession’s most challenging topics: MONEY! The tension between providing the best veterinary care and the cost of providing that care causes tremendous conflict and confusion among our colleagues (and us!). Are we talking too much - or too little - about money with pet owners? What impact do recent human healthcare and insurance changes have on the perception and value of veterinary services? If we strive for increased transparency regarding charges, are we overemphasizing cost and diminishing care? This week Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the controversial world of money in the veterinary profession.
Feeling stressed? Overworked? Lost your mojo? Losing the romance? This week host veterinarians Ernie Ward and registered veterinary technician Beckie Mossor take a candid look at work/life balance in the veterinary profession. From real-life struggles and tribulations to practical tips and advice, this episode is packed will help restore your sanity and release you from "perfect" and into "for reals."
The question of whether or not a veterinarian or veterinary clinic should sell non-medical products has perplexed generations of practitioners. This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor question whether or not vets should sell "stuff," how to choose the best products if you're going to sell "stuff," and the tricky ethical lines veterinary clinics tread when selling "stuff." This is a wide-ranging, candid, and brutally honest conversation about the impact retail sales have on the veterinary profession.
A recent North Carolina veterinary technician's death by suicide prompted us to explore the issues of depression, substance abuse, and suicide within veterinary support staff. Host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor share their thoughts and experiences with veterinary staff suicides, what our profession can do to help, and what you can do to help a colleagues. Please share this podcast with anyone you think could benefit.
This week we expose you to a radioactive topic: What happened to the dogs and cats left behind in Chernobyl? Our guest, Dr. Jennifer Betz, knows firsthand the current conditions of the canines and felines living in the Chernobyl disaster area. We were positively radiating during this episode, and the fallout of our conversation will leave you glowing! (I’ll stop now.) YOU DO NOT WANT TO MISS THIS EPISODE!
Pro-sal, production-based, merit-based - these are a few of the terms used to describe the increasingly common method used to pay veterinarians (and some veterinary technicians, as you’ll find out). What are the pros and cons of paying veterinary professionals on a percentage of revenue generated basis? Are your veterinarian shaming the system (Dr. Ernie Ward shares an experience you might not realize happens), Dr. Cyndie Courtney relates her personal experiences and Beckie Mossor, RVT reveals what veterinary clinic support staff really think about their doctors being paid based on the revenue they generate. This is a candid conversation about a highly controversial - and rarely openly discussed - element of working in veterinary medicine.
Have you, a friend, family member, colleague, or client ever been denied a pet rescue adoption? Are some animal rescue groups inadvertently encouraging people to go through breeders and pet stores due to cumbersome requirements? We asked our social media channels, and apparently this is a bigger problem than we realized. This week our trio tackles the thorny issue of what makes an appropriate animal rescue protocol, our thoughts on how to improve the process, and tales from the real-world on heartbreaking (and confusing) pet rescues.
Are you making bad - and costly - mistakes when it comes to digital marketing? What about online security? Is your website underperforming or perhaps even illegal? This week co-host Dr. Ernie Ward chats with InTouch Practice Communications’ Bill Schroeder about current marketing scams, slick sales tactics, and other wastes of money (and time). Beckie and Cyndie were unavailable this week and we sure appreciate Bill stepping in! This conversation is loaded with tips and good advice to safeguard your clinic’s online identity, client information, and prevent wasting money!
This week co-hosts Dr. Ernie Ward and registered veterinary technician Beckie Mossor are evacuated from their homes during Hurricane Florence. Dr. Cyndie Courtney joins Dr. Ward (Beckie cellular service failed during recording) to discuss what it’s like to live through a hurricane. Helpful advice for any veterinary clinic affected by a natural disaster such as hurricane, flooding, wildfire, earthquake, tornado, etc. From how to prepare, what advice to offer clients, how to travel with pets, and what can you do when a dog gets bitten by a venomous snake when winds are 100 miles per hour and all roads are flooded? That, and so much more, in this week’s podcast!