British Columbia/Vancouver joined a host of other large municipalities May 8, 2018 when it banned feline declawing by veterinarians. This week we're joined by Dr. Margie Scherk, a feline veterinary specialist and one of the true pioneers and champions of the anti-declaw movement. Veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor talk with Dr. Scherk about her story, why she's so passionate about cats, and the debates surrounding feline declawing. You'll want to play this episode again and again!
Online and digital marketing is essential for any business to succeed in today's marketplace. This week we're joined by a digital marketing expert, InTouchVet's Bill Schroeder. Bill has been helping veterinary clinics succeed for over 20 years and shares his best advice for busy veterinary practices to optimize their social media and online marketing. Host veterinarian Dr. Ernie Ward and Dr. Cyndie Courtney talk with Bill about how he and his wife started helping veterinarians in Chicago, what recent changes at Facebook mean for veterinary professionals, what social media and online platforms he recommends, and the technologies Bill thinks veterinarians should be looking at during the next 1 to 3 years. This is a great lesson in online marketing and strategy for any veterinary professional!
This week host veterinarian Dr. Ernie Ward and veterinary technician Beckie Mossor welcome veterinary nutritionist and University of Minnesota College of Veterinary Medicine professor, Dr. Julie Churchill. The three review the latest Association for Pet Obesity Prevention Survey results, explore the reasons behind some of the survey responses, dispel many nutritional, diet, and exercise myths, and offer pet food advice for every veterinary team member. This is an episode full of pet food facts and fictions, communication tips and tripwires, and a whole lot of fun!
There are approximately 900-2,000 cases of animal hoarding in the U.S. each year, affecting over 250,000 animals. Dr. Jill Kirk is on the front lines of the war against animal abuse, neglect, and hoarding. Host Dr. Ernie Ward along with Dr. Cyndie Courtney and Beckie Mossor, RVT, talk with Dr. Kirk about animal hoarding, how to recognize the common signs of abuse and neglect, and steps any veterinary professional can take. This is an important conversation for any veterinary team member and animal advocate.
This week we meet an OG veterinary entrepreneur and innovator, Dr. Philippe Moreau from France. Dr. Moreau is double-boarded in Neurology and Internal Medicine, published author and award-winning speaker, serial entrepreneur, and has pioneered much of the technology, telemedicine, and apps that claim to be “new” today. Veterinarians Ernie Ward and Cyndie Courtney discuss Philippe’s story, his vision for telemedicine, and this latest innovation, My Buddy Pet App, an incredibly rich client education, appointment scheduler, and telemedicine app. This conversation covers Philippe’s 40-year career, and gives incredible insight into the mind of a true innovator and entrepreneur.
Cancer. Amputation. Two words that strike fear in many pet owners' hearts. This week we're joined by the founders of Tripawds.com, a website community dedicated to helping pet owners facing limb amputation and other ambulatory challenges in dogs and cats. Host veterinarians Ernie Ward and Cyndie Courtney, along with registered veterinary technician Beckie Mossor, talk with Jim Nelson and René Agredano about why they started Tripawds.com, how they made it a sustainable business, and future trends in pet care, especially pet cancer treatments. They discuss the rising cost of cancer care, the importance of pet health insurance, and potential pet owner guilt when it comes to confronting cancer. You don't want to miss their inspiring story!
With the recent Facebook/Cambridge Analytica controversy, many veterinary professionals have been concerned and confused about their online safety and the privacy of their client communications. This week veterinarians Ernie Ward and Cyndie Courtney, and veterinary technician Beckie Mossor explore Facebook usage by veterinary clinics, whether or not Facebook Messenger and other social media interactions are potentially violating veterinarian-client confidentiality, how safe and secure (or not?) are Facebook Secret Groups, and debate the question of should veterinary staff members and clients be Facebook friends.
This week we’re delighted to share the microphone with registered veterinary technician specialist, Liz Hughston, MEd., RVT, CVT, VTS (SAIM, ECC). Host veterinarians Ernie Ward and Cyndie Courtney and registered veterinary technician Beckie Mossor embark on a wide-ranging discussion about veterinary staff unionization and collective bargaining, Liz offers her perspective on the Veterinary Nurse Initiative (VNI), and the quartet discuss pet medical marijuana / CBD / cannabis usage. This podcast is a little longer than normal, but I think you’ll want to stick around for the entire conversation!
Cooperative Veterinary Care is the latest concept to help make veterinary patients more comfortable during examinations, testing, and treatments. This week host veterinarians Ernie Ward and Cyndie Courtney, and registered veterinary technician Beckie Mossor are joined by Monique Feyrecilde, LVT, VTS (Behavior). Monique is co-author of a new book debuting this week, Cooperative Veterinary Care with Alicea Howell.
Imagination, curiosity, and creativity are essential traits, attributes, and skills for successful veterinary professionals (and people). This week host veterinarians Ernie Ward an Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the creative side of veterinary medicine. The trio traverse Thoreau’s take on inspiration and creativity, share tales of imaginative solutions discovered in exam rooms, surgical suites, and strapped onto turtle shells, and simple steps to encourage your creativity. Dr. Ward reveals what a nootropic stack is, shares some of his favorite freaky supplements and rituals, and the gang goes bonkers over people who shut down ideas. This episode is entertaining, educational, and maybe a little weird when Ernie gets in his infrared sauna to meditate and take mushroom extracts. (Joking).
MONEY! What do veterinary professionals do when a client can’t afford the cost of pet care? Are we providing the best veterinary medical care at an affordable price? How do we deal with situations when a client can’t - or won’t - pay for “gold standard care?” Do payment plans work? Should veterinary technicians discuss billing and pricing with clients? Those are a few of the topics our trio tackle this week. Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor share their experiences and insights in confronting cost of care controversies in veterinary practice.
This week we welcome third-year Missouri veterinary school student Seth Williams. Seth is host of the popular vet school podcast, “Vet School Unleashed,” and has quite an interesting story on how he became a veterinary school student. Seth joins host veterinarians Ernie Ward and Cyndie Courtney with Beckie Mossor, RVT to share his convoluted and circuitous route to veterinary school, and why he started a podcast aimed at veterinary school students. Seth shares that most of his classmates aren’t concerned with student debt (yet!), there's a sense of camaraderie and lack of intra-class competition (yay!), that the #MeToo movement hasn’t affected his veterinary school (yet!), and gives us insight into what veterinary students are looking for in future jobs and mentors. We’d like to thank Seth for being a guest on the Veterinary Viewfinder podcast and sharing his candid opinions and experiences as a veterinary school student. Thanks, Seth!
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Does National Pet Dental Month Matter Anymore? Since 1995, veterinarians have celebrated National Pet Dental Month each February. But has the "holiday" lost its luster? Veterinary dental specialist Dr. Heidi Lobprise weighs in with host Drs. Ernie Ward and Cyndie Courtney along with Beckie Mossor, RVT. The group discuss why veterinary dentistry still isn't being prominently featured in most veterinary school curricula, the role and future of veterinary technicians in pet dentistry, Dr. Lobprise's 2-week dental recheck strategy, and why veterinary professionals should be talking more about chronic inflammation (CI) in our pet patients.
You know what we’re talking about because you deal with them, too. Angry, upset, threatening and irate veterinary clients can damage team morale, cause unbearable stress, and adversely affect patient care and client service (for our nice clients). This week, our hosts tackle how they deal with irate clients, how to spot a “secretly angry” client, and steps your team can take to help prevent conflict in the future. Drs. Ernie Ward and Cyndie Courtney along with Beckie Mossor, RVT share stories from their practice lives (Dr. Ward’s gun battles! Beckie witnesses trashed lobby TV’s!), offer advice on addressing anger in the exam room, and explain why “Firing Clients” may not be the correct terminology nor professional mindset we should be using. This is a wide-ranging, highly informative, and provocative conversation your entire practice team should consider listening to as a group. Bonus points if you identify and explain Dr. Ward’s musical choice this week!
This week we are thrilled to be joined by the extraordinary and accomplished registered veterinary technician, Stephen Cital, RVT. Stephen shares his journey from human medicine to laboratory animal medicine, veterinary anesthesia, and why he loves his job more than ever. We also discuss the issues faced by the LGBT community in the veterinary profession, solutions and suggestions to help make our profession more inclusive, and how to spot — and avoid — some of the common everyday pitfalls practitioners fall into with a diverse workforce. This is a high energy conversation you do not want to skip!
With the 2018 Super Bowl this weekend, we decided to take a deep dive into what makes the best veterinary teams successful. Hosts Drs. Ernie Ward and Beckie Mossor, RVT review some of the common characteristics of the best teams, how to integrate new employees into your clinic team, what are some of the pitfalls of overstepping professional or personal boundaries in the workplace, and more. Learn what "Book Clubs and Bars" have to do with establishing appropriate professional relationships in your clinics. The trio offer advice on what to do with a toxic team member, Dr. Ward shares his love for personality testing his staff, and why written job descriptions, evaluations, mission statements, and appointment scripts are incredibly important for success. This wide-ranging conversation is sure to inspire you to make your team ready for the Big Game... and beyond!
Finding good employees is a challenge for any clinic. Finding good veterinary technicians is even harder! This week Drs. Ernie Ward and Cyndie Courtney, along with registered veterinary technician Beckie Mossor are joined by “MKA from Minnesota,” or Michelle Krasicki-Aune, MBA, BS, CVT, a credentialed veterinary technician who has a company dedicated to providing clinics with relief veterinary technicians, mentorship, and much more. Michelle tells how (and why) she became a veterinary technician (canine heartworms are involved), how the profession has changed, and where she thinks the future of veterinary technicians lies. Along the way, the quartet chat about the Veterinary Nurse Initiative (VNI), her best advice for staying motivated in clinics, how managers and owners can learn from RVT/CVT/LVT’s, and some of the challenges she sees in daily practices.
Nearly 2 billion people, including veterinary professionals, are using Facebook in 2018. This week Drs. Ernie Ward and Cyndie Courtney along with Beckie Mossor, RVT talk with Dr. Caitlin DeWilde about social media and her business, The Social DVM. The group discuss Caitlin's story of becoming a veterinarian, the recent changes to the Facebook News Feed algorithm, and practical advice for managing a veterinary clinic's Facebook Page.
This week, Dr. Ernie Ward and Beckie Mossor, RVT talk with large animal veterinary nurse an equine nursing specialist Heather Hopkinson about the differences - and similarities - of large and small animal veterinary care. Heather shares her story of a young girl working at stables to earn horse riding lessons to becoming a pioneer and leader in the large animal veterinary technician world. Beckie and Heather recount their days together in veterinary technician school, how the veterinary nurse initiative (VNI) may affect large animal veterinary professionals, and the shared struggles of all animal advocates. The trio explore how compassion fatigue and burnout are different in the large animal world, how language and words affect emotions, and Heather explains why all veterinary nurses are at risk for attrition and unhappiness if they don’t find meaning and purpose within - and outside - the veterinary profession. This is a great conversation that applies to anyone working in the veterinary industry.
The veterinary profession is now dominated by women. This week we tackle the topic of veterinary professionals having children, bringing our kids into the clinic, and handling clients’ children during veterinary appointments. Co-hosts Drs. Ernie Ward and registered veterinary technician Beckie Mossor share tales of crates used as cribs, a mother who demands Dr. Ward share EVERYTHING with their child during an appointment, and then changes her mind, Beckie talks about vet techs being used as “babysitters” during exams, and Cyndie reviews her experiences as being a new mom intersects with practice life over the past few months. Dr. Ward discusses the importance of paid maternity leave for veterinary professionals, and the trio offer advice for anyone planning a pregnancy or wondering how to tell their boss.