Veterinary Cyberscams and Cybernightmares

Veterinary Cyberscams and Cybernightmares

Veterinary clinics and veterinary professionals are increasingly falling prey to online hacks and internet scams. From spearfishing to catfishing to drug diversion, veterinarians and veterinary technicians are vulnerable to schemes targeting their social media profiles, personal data, and professional licenses. This week we tackle this frightening topic that affects us all. This is an important conversation you should have with your team (and family) today!

Diagnosing a Dog's Itching with Veterinary Dermatologist Candace Sousa

Diagnosing a Dog's Itching with Veterinary Dermatologist Candace Sousa

We're back with another dermatological dilemma we confront (nearly) every day: the itching dog! Atopy, insect bite, and food allergies fill our schedules, challenge our teams, and frustrate everyone (especially the poor pet suffering from incessant itching)! This week we're joined by veterinary dermatologist Dr. Candace Sousa. She shares her insights and advice on diagnosing and treating itchy dogs, as well as the latest trends and tips in testing and treatment. Host veterinarians Ernie Ward and Cyndie Courtney have a wide-ranging conversation that will help any veterinary practice more confidently help itching patients.  

Emotional Blackmail in Veterinary Practice

Emotional Blackmail in Veterinary Practice

Emotional blackmail in veterinary practice by clients and colleagues is a common experience for veterinarians and veterinary technicians. This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor have a raw and candid discussion about how it feels to be taken advantage of, emotionally manipulated, and deliberately hurt by clients and coworkers seeking to harm others. 

Pet CBD Update with Phyto Animal Health CEO Ian Quinn

Pet CBD Update with Phyto Animal Health CEO Ian Quinn

CBD products for pets are everywhere these days! We know pet owners and veterinary professionals have plenty of questions, and we've got answers! This week veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor are joined with Phyto Animal Health CEO Ian Quinn to review the current legal and regulatory status of CBD, where veterinary professionals can find the latest clinical research, and answers to many of our most pressing questions. If clients are asking you about CBD for their pets, this podcast is for you! In addition, Ian shares his favorite CBD companies (in addition to his own), and why a COA is essential when selecting CBD products. Ian also shares how much pot he thinks might be fatal for Willie Nelson! (jk, but he does) BONUS: Ian shares his favorite pot joke at the end! (It's really corny...but funny!)

Veterinary Dermatitis Update with Dermatologist Dr Andy Hillier

Veterinary Dermatitis Update with Dermatologist Dr Andy Hillier

Itchy pets can be one of the most frustrating signalments seen in veterinary practice. This week we chat with Board-certified veterinary dermatologist, Dr. Andrew Hillier from Zoetis, to discuss the latest developments in the diagnosis, treatment and client communication strategies for allergic dermatitis. This is a high energy conversation that walks you through the practical (and shockingly simple) steps your veterinary team needs to take to ensure better treatment - and compliance - with your dermatology recommendations. 

Veterinary Nurse Initiative Update with Lead Attorney Mark Cushing

Veterinary Nurse Initiative Update with Lead Attorney Mark Cushing

This week we review breaking news about the Veterinary Nurse Initiative (VNI) with lead attorney Mark Cushing from Animal Policy Group. Veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary nurse (RVT) Beckie Mossor review the latest developments and objective from the VNI lead lawyer. Whether you support or object to the VNI, this is a conversation all sides can benefit from listening -- from start to finish!

Spotting Fake versus Factual Veterinary News

Spotting Fake versus Factual Veterinary News

Fake news! Corporate conspiracies! It seems like nearly every week there’s a new viral veterinary news story that, well, isn’t as truthful as veterinary professionals might prefer.  This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor take on Fake Veterinary News, fake veterinary professionals (maybe even those that claim to be “animal behaviorists,” have a CBS television show and will be featured at VMX in a keynote!?), and how to scientifically and politely dispel these myths. This episode is a must-listen for your team to stay ahead of breaking news, communicate more effectively with your clients, and learn how to spot fake news stories. 

How Should We Pick Protocols for Veterinary Practice?

How Should We Pick Protocols for Veterinary Practice?

Standards of veterinary medical care can be complicated and confusing — and downright tricky to agree upon. This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor explore how a veterinary clinic should choose protocols, what protocols should be enforced, and what treatment options should be more flexible?  This lively discussion should spark your team to more closely examine how we decide to do the things we do in veterinary medicine. 

What We Are (and Are Not) Looking Forward To in 2019 for Veterinary Professionals

What We Are (and Are Not) Looking Forward To in 2019 for Veterinary Professionals

Happy 2019! This week we share some of the things we are - and are not - looking forward to in 2019 for veterinary professionals. Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor discuss the veterinary nurse initiative (VNI), telemedicine, organized veterinary medicine, corporate practices (and find out why Dr. Ward calls the future of veterinary medicine “the ‘Walmartization’ and ‘Amazonation’ of the profession”) and upcoming medical advancements. Dr. Ernie Ward shares why he believes veterinarians need to fight for animal welfare (and end factory farming!) and cautions about economic uncertainty in 2019. Find out which host’s family may be expanding, and which may be contracting! 

Holiday Hassles in Veterinary Practice

Holiday Hassles in Veterinary Practice

Happy Holidays! It’s the “most wonderful time of the year” in veterinary practice! Or is it? This special holiday edition of our podcast, host veterinarians Ernie Ward and Cyndie Courtney, along with registered veterinary Technician Beckie Mossor detail veterinary clinic staff holiday scheduling drama, co-worker gift dilemmas, party alcohol rules, and how to remain cheery when our clients are dreary! If you’re searching for your lost sanity, pop in your earbuds and give this episode a listen!

Socialization for Veterinary Professionals - Finding Friends Outside Work

Socialization for Veterinary Professionals - Finding Friends Outside Work

Are you socialized? How do you find friends as adults? Are we expanding our social networks beyond the veterinary profession? This week, host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor talk about making friends and finding fulfillment outside work. The trio share tips on maintaining friendships, online communities to meet new friends, and the benefits of socialization. And find out Cyndie’s plans to write a book about, “How to Date other Moms.”

Enough is Enough! Saying No and Setting Boundaries in Veterinary Practice

Enough is Enough! Saying No and Setting Boundaries in Veterinary Practice

When is enough too much? When (and how) is it okay to say, “No”? Is it clear or murky? This week host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor discuss establishing healthy boundaries with veterinary bosses and co-workers, clients, and friends and family. Failure to set boundaries is an issue that leads to veterinary professional burnout, poor patient care, and lower job satisfaction. Share this episode with the entire team! 

Reclaiming Control of Your Veterinary Work & Personal Life

Reclaiming Control of Your Veterinary Work & Personal Life

Feeling out of control? Ever felt like you weren’t being listened to at work? This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor question what it means to be in control of your professional career and personal life, how to regain control, and why collaborative decision-making can benefit your veterinary team.  

Veterinary Cost versus Care Conversations - Are We Talking about Money Too Much or Too Little?

Veterinary Cost versus Care Conversations - Are We Talking about Money Too Much or Too Little?

Once again we tackle one of profession’s most challenging topics: MONEY! The tension between providing the best veterinary care and the cost of providing that care causes tremendous conflict and confusion among our colleagues (and us!). Are we talking too much - or too little - about money with pet owners? What impact do recent human healthcare and insurance changes have on the perception and value of veterinary services? If we strive for increased transparency regarding charges, are we overemphasizing cost and diminishing care? This week Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the controversial world of money in the veterinary profession. 

Making Work/Life Balance Work in the Veterinary Profession - Does it Work?

Making Work/Life Balance Work in the Veterinary Profession - Does it Work?

Feeling stressed? Overworked? Lost your mojo? Losing the romance? This week host veterinarians Ernie Ward and registered veterinary technician Beckie Mossor take a candid look at work/life balance in the veterinary profession. From real-life struggles and tribulations to practical tips and advice, this episode is packed will help restore your sanity and release you from "perfect" and into "for reals." 

Should Veterinary Clinics Sell Products? The Impact Of Retail Sales

Should Veterinary Clinics Sell Products? The Impact Of Retail Sales

The question of whether or not a veterinarian or veterinary clinic should sell non-medical products has perplexed generations of practitioners. This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor question whether or not vets should sell "stuff," how to choose the best products if you're going to sell "stuff," and the tricky ethical lines veterinary clinics tread when selling "stuff." This is a wide-ranging, candid, and brutally honest conversation about the impact retail sales have on the veterinary profession.


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Veterinary Support Staff Suicides: An Issue We Need to Discuss

Veterinary Support Staff Suicides: An Issue We Need to Discuss

A recent North Carolina veterinary technician's death by suicide prompted us to explore the issues of depression, substance abuse, and suicide within veterinary support staff. Host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor share their thoughts and experiences with veterinary staff suicides, what our profession can do to help, and what you can do to help a colleagues. Please share this podcast with anyone you think could benefit. 

Chernobyl Veterinarian Dr Jennifer Betz

Chernobyl Veterinarian Dr Jennifer Betz

This week we expose you to a radioactive topic: What happened to the dogs and cats left behind in Chernobyl? Our guest, Dr. Jennifer Betz, knows firsthand the current conditions of the canines and felines living in the Chernobyl disaster area. We were positively radiating during this episode, and the fallout of our conversation will leave you glowing! (I’ll stop now.) YOU DO NOT WANT TO MISS THIS EPISODE!