With the 2018 Super Bowl this weekend, we decided to take a deep dive into what makes the best veterinary teams successful. Hosts Drs. Ernie Ward and Beckie Mossor, RVT review some of the common characteristics of the best teams, how to integrate new employees into your clinic team, what are some of the pitfalls of overstepping professional or personal boundaries in the workplace, and more. Learn what "Book Clubs and Bars" have to do with establishing appropriate professional relationships in your clinics. The trio offer advice on what to do with a toxic team member, Dr. Ward shares his love for personality testing his staff, and why written job descriptions, evaluations, mission statements, and appointment scripts are incredibly important for success. This wide-ranging conversation is sure to inspire you to make your team ready for the Big Game... and beyond!
The primary objective of medicine should be preventing disease. If that’s true, why do so many veterinary (and human) healthcare professionals find it challenging to talk to clients about preventive care? This week host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the challenges, myths, and strategies for veterinary preventive care. Dog and cat nutrition, vaccines, parasiticides, oral health and dentistry, and senior pet care are just some of the topics the trio converse about in this week’s podcast.
Being a veterinary client or patient in the human healthcare system can, well, suck! Why is client and patient service often underwhelming, rushed, and, insensitive in the medical professions? Hosts Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor share some of their most terrible medical appointment stories, common mistakes made in veterinary client service, and tips for making your team better. In this week's episode you'll also learn why Dr. Ward started giving money to his clients over 20 years ago and how any team can change their mindset with a few simple mental tricks. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.
Do veterinarians, veterinary technicians, and veterinary staff make good patients? Do we know too much, ask too many questions, demand too many answers of our own doctors and nurses? Veterinarians Ernie Ward & Cyndie Courtney along with veterinary technician Beckie Mossor dissect our own human health care experiences and share how we treat MD's and RN's when they turn to us for care. What do we love, and hate, about visiting our own physicians? How can veterinarians learn from the good, and bad, of the human health care system?
Pet obesity in the U.S. continued to steadily increase last year, affecting nearly 59% of cats and 54% of dogs, according to the Association for Pet Obesity Prevention (APOP). During their ninth annual survey, APOP also found pet owners and veterinary professionals disagreed on key pet food issues such as the benefits of corn and grains, value of raw and organic diets, and the best sources of pet nutritional advice. Veterinarian and APOP founder Ernie Ward, Dr. Cyndie Courtney, and Beckie Mossor, RVT talk about these issues and more this week! Follow us on Facebook at Veterinary Viewfinder or Twitter @VetViewfinder