
The Veterinary Viewfinder Podcast
Dr. Ernie Ward and Beckie Mossor, MPA, RVT, have co-hosted their award-winning weekly veterinary podcast since 2016. Each week, they “tackle the toughest topics in veterinary medicine,” highlighting controversial issues and trending news, introducing veterinary key opinion leaders and provocateurs, and offering solutions to the myriad challenges facing the veterinary profession.
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More Money, More Problems - Let's Talk about the 2022 NAVTA Demographics Survey
The 2022 NAVTA Demographics survey was released during VMX 2023. This week we discuss the findings, actions we can take, and questions for the future.
Hosts Dr. Ernie Ward and President-Elect of NAVTA, Beckie Mossor, RVT, take a deep dive into the findings of this critical survey. The last demographics survey was conducted in 2016, and, wow, some things have changed - and others remained, sadly, the same.
The survey results revealed the following highlights:
• The average Veterinary Technician is earning 25% more than in 2016.
• More than 70% of Veterinary Technicians have an Associates’ degree, up 16% from 2016.
• More than 1/3 of Veterinary Technicians have student loan debt, averaging $29,700/person.
• One-third of Veterinary Technicians have a second job, most often at full-time.
Viewfinders, this is an important discussion for the veterinary profession. We encourage you to share it with your colleagues, discuss your thoughts, and get involved!
Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling?
This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession’s most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding.
Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity, perfectionism, or even underlying issues like OCD, yet still chips away at psychological safety and trust. They discuss the difference between legitimate reporting and gossip, and why managers must address patterns early before morale collapses. Ignoring the issue doesn’t make it go away; it drives good employees out while problem behavior festers.
Listeners will learn practical strategies, such as anonymous “concern boxes,” structured feedback models (SBI: Situation, Behavior, Impact), and defining gossip as “talking to someone who can’t solve the problem.” The hosts also share real-life examples where unchecked tattling escalated into fractured teams, cover-ups, and even departures of top performers.
Whether you’re a manager navigating a chronic complainer or a technician tired of walking on eggshells, this episode offers valuable insights and practical tools to help you reclaim a healthier clinic culture. Because in veterinary medicine, trust isn’t optional; it’s the foundation of patient care.