
The Veterinary Viewfinder Podcast
Dr. Ernie Ward and Beckie Mossor, MPA, RVT, have co-hosted their award-winning weekly veterinary podcast since 2016. Each week, they “tackle the toughest topics in veterinary medicine,” highlighting controversial issues and trending news, introducing veterinary key opinion leaders and provocateurs, and offering solutions to the myriad challenges facing the veterinary profession.
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Who Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment Purchases
Who would guess that choosing a software subscription or medical equipment could cause division and disharmony within a veterinary practice team?
Join Dr. Ernie Ward and Beckie Mossor, RVT, in The Veterinary Viewfinder's latest podcast episode: "Who Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment Purchases."
This week our hosts delve into the critical aspect of choosing software and equipment in the veterinary world and discover the thought process behind these crucial decisions.
With expert insights from Dr. Ernie Ward and Beckie Mossor, RVT, this episode sheds light on the complex dynamics of veterinary team decision-making and empowers practices to make informed choices.
Gain valuable tips on aligning technology with practice needs, optimizing workflow efficiency, and maximizing patient care. Stay ahead of the game and elevate your decision-making skills with this engaging and informative podcast episode!
Viewfinders, what do you think? Has this been an issue in your clinic? How did your team or leadership handle it? Please share your experiences on our Facebook and Instagram pages or message us at veterinaryviewfinder@gmail.com.
Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling?
This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession’s most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding.
Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity, perfectionism, or even underlying issues like OCD, yet still chips away at psychological safety and trust. They discuss the difference between legitimate reporting and gossip, and why managers must address patterns early before morale collapses. Ignoring the issue doesn’t make it go away; it drives good employees out while problem behavior festers.
Listeners will learn practical strategies, such as anonymous “concern boxes,” structured feedback models (SBI: Situation, Behavior, Impact), and defining gossip as “talking to someone who can’t solve the problem.” The hosts also share real-life examples where unchecked tattling escalated into fractured teams, cover-ups, and even departures of top performers.
Whether you’re a manager navigating a chronic complainer or a technician tired of walking on eggshells, this episode offers valuable insights and practical tools to help you reclaim a healthier clinic culture. Because in veterinary medicine, trust isn’t optional; it’s the foundation of patient care.