The Veterinary Viewfinder Podcast
Dr. Ernie Ward and Beckie Mossor, MPA, RVT, have co-hosted their award-winning weekly veterinary podcast since 2016. Each week, they “tackle the toughest topics in veterinary medicine,” highlighting controversial issues and trending news, introducing veterinary key opinion leaders and provocateurs, and offering solutions to the myriad challenges facing the veterinary profession.
Listen to the Latest Podcast
Latest Podcast Episodes - Click to Listen
What's Up, Doc? Sweetie? Terms of Disrespect or Endearment in Veterinary Practice?
“Sweetie, can you help me?”
“Hey, Doc, can you check this out?”
“Honey, that’s very kind of you.”
Do any of these terms make you feel disrespected? Uncomfortable?
It doesn’t matter why; if terms like these make you feel uneasy, you’re entitled to speak up. This week, we discuss inadvertently hurtful words and phrases that veterinary professionals frequently encounter in practice. We also discuss ableist language and how you can become a more sensitive a respectful communicator.
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, explore the world of words meant to help but may accidentally harm. They discuss common terms to discuss with your team along with ways to politely - and civilly - let others know a term is upsetting.
Viewfinders, this is an excellent conversation to share with your team. Please share your experiences and comments with us on our Facebook or Instagram pages or veterinaryviewfinder@gmail.com.
What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized your team.
From understanding when a bad review crosses into abuse to learning how to initiate honest, respectful dialogue, this episode delivers actionable strategies for managing digital conflict, preserving team morale, and navigating tough conversations.
The hosts also explore how evolving norms around online reviews have changed the client-vet dynamic, and why price complaints, while frustrating, may not always be personal. A must-listen for veterinary professionals dealing with the emotional toll of public feedback in an increasingly review-driven world.