
The Veterinary Viewfinder Podcast
Dr. Ernie Ward and Beckie Mossor, MPA, RVT, have co-hosted their award-winning weekly veterinary podcast since 2016. Each week, they “tackle the toughest topics in veterinary medicine,” highlighting controversial issues and trending news, introducing veterinary key opinion leaders and provocateurs, and offering solutions to the myriad challenges facing the veterinary profession.
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AAHA Veterinary Technician Utilization Guidelines - All the Good (and One Questionable Inclusion according to Dr. Ward)
The 2023 AAHA Veterinary Technician Utilization Guidelines are out, and we're discussing all the good stuff and the one questionable inclusion (according to Dr. Ward). Viewfinders, there's a lot to talk about!
This week, we're live from the first veterinary technician-focused conference, HiVE, in Austin, Texas! (well, at least Beckie is there...).
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, dive into the recently released AAHA Veterinary Technician Utilization Guidelines. They review the subtle - but potentially impactful - shift in proposed vet tech terminology and tips for optimizing your veterinary technicians. Finally, Dr. Ward shares the one thing he's not sure should've been included with the guidelines (no spoilers! You have to listen to it all to find out what it is!).
Viewfinders, what do you think about this discussion, and do you agree with Dr. Ward? Share your thoughts on our Instagram or Facebook pages, or email us at veterinaryviewfinder@gmail.com
Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling?
This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession’s most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding.
Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity, perfectionism, or even underlying issues like OCD, yet still chips away at psychological safety and trust. They discuss the difference between legitimate reporting and gossip, and why managers must address patterns early before morale collapses. Ignoring the issue doesn’t make it go away; it drives good employees out while problem behavior festers.
Listeners will learn practical strategies, such as anonymous “concern boxes,” structured feedback models (SBI: Situation, Behavior, Impact), and defining gossip as “talking to someone who can’t solve the problem.” The hosts also share real-life examples where unchecked tattling escalated into fractured teams, cover-ups, and even departures of top performers.
Whether you’re a manager navigating a chronic complainer or a technician tired of walking on eggshells, this episode offers valuable insights and practical tools to help you reclaim a healthier clinic culture. Because in veterinary medicine, trust isn’t optional; it’s the foundation of patient care.