Your clinic has an HR department. But do you know who to call when you need help, especially if the concern involves your manager?
This week on Veterinary Viewfinder, veterinarian Dr. Ernie Ward and credentialed veterinary technician Beckie Mossor, MPA, RVT, discuss the challenges of getting support when management and HR work somewhere else. They explore why a phone number or shared inbox may not be enough when an employee needs to raise a sensitive concern.
Beckie shares what happened when she asked her own team who they would contact if they needed help beyond her. Their answers highlight how easily managers can assume everyone knows where to turn.
Ernie and Beckie encourage teams to ask those questions before a problem becomes urgent: Who should you contact? How do you reach them? Where do you go if the issue involves your direct supervisor?
For veterinarians, technicians, practice managers, and support staff, this episode is a prompt to check whether the people meant to help are actually accessible.
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