What happens inside a veterinary clinic when a client believes their pet has died, but the team knows the animal is still alive?
This week on Veterinary Viewfinder, veterinarian Dr. Ernie Ward and credentialed veterinary technician Beckie Mossor, MPA, RVT, discuss reports of clinics secretly keeping pets that their owners believed had been euthanized. They examine the damage to client trust and the pressure on staff when keeping the pet also means keeping a secret.
The conversation explores difficult decisions around unaffordable treatment and euthanasia requests a team cannot support. Ernie and Beckie discuss alternatives, including seeking financial help, declining euthanasia, and arranging a transfer of ownership with the client’s knowledge and consent.
They also ask how questionable decisions become accepted practice. How does a whole team go along with a lie? What can you do when you’re uncomfortable with your clinic’s actions?
For veterinarians, technicians, practice managers, and support staff, this episode offers a starting point for an honest team conversation about euthanasia, consent, and speaking up.
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