This week the entire gang gets together - for the first time in person! - to record a special podcast from the floor of the 2018 American Veterinary Medical Association (AVMA) Annual Conference in Denver, Colorado. Host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor go deep on CHANGE! What, how fast, should, could, and WHY change is essential for veterinary professionals. The trio talk about the recent AVMA debarking controversy, CBD usage, the veterinary nurse initiative, telemedicine/telehealth, and much, much more! We think you’ll enjoy this rapid-fire, no holds barred, and frank discussion about why change seems to take forever — or in the blink of an eye! Sorry for the noisy background… they were all veterinary colleagues!
Where are all the registered veterinary technicians and veterinarians? More and more veterinary clinics are reporting significant challenges hiring - and keeping - qualified veterinary team members. Host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor review the current veterinary job market woes and offer suggestions on finding the best employees. Dr. Ward revives his “DVM-lite” limited licensure model from 15 years ago and reviews why he believes the veterinary profession may go the way of Family and General Practice human medical doctors. Th group give advice on recruiting and hiring staff as well as pay, benefits, and creating a healthy and welcoming clinic culture to retain employees.
Mandatory spay and neuter regulations, breed bans, microchip laws, and doggie DNA testing for renters - we’re seeing a wave of new animal regulations sweep the world. Host veterinarians Ernie Ward and Cyndie Courtney and registered veterinary technician Beckie Mossor engage in a spirited discussion on whether or not animal regulations have gone too far (or not far enough), and what veterinary professionals should do to encourage better pet care. The trio tackle the recent Fort Worth, Texas pet microchipping controversy, Delta Airlines’ ban of pit bull breed emotional support dogs, DNA testing to identify dog poop, and RETRACTABLE LEASHES!
This week we wrestle once again with the topic of money-guilt harbored by many veterinary professionals. This time, we explore issues around homeless people with pets, standards of pet care, pet care shaming, and more. This is an excellent roundtable on a topic most veterinary professionals must confront nearly daily.
One of the most controversial pet travel topics these days is the designation of "emotional support animal” and "service animal." This week our trio, Drs. Ernie Ward & Cyndie Courtney, along with Beckie Mossor RVT, take to the skies, trains, and restaurants as they confront the perils of emotional support animals. What is the difference between "service animal" and "emotional support dog?" Can you really buy "fake" service dog vests on Amazon? Who’s in charge of regulating and verifying “service animals?” Why did Delta recently ban "pit-bull breed" dogs as support companions? What role do veterinary professionals play in all of this? This is a must-share episode with ANYONE in the veterinary profession.
This week, we discuss the current global wave of corporatization and consolidation of the veterinary profession. Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor review the pros and cons of working in a corporate practice, whether or not consolidation is (or ever was) inevitable, and what does this mean for the future of veterinary professionals? It's a good one...
It's summer! Yaaay! Oh, noooo! Along with sunshine, long days, and chillin' by the pool comes unexpected stress in veterinary practice. Host veterinarians Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor take a beachside/lakeside/online stroll down some of the profession's most treacherous June through September trails. Tourists, drop-in non-client emergencies, the Monday flu, and fighting for time off are tackled in this "for reals" conversation. And Dr. Ward ponders, "Where did all the summer high school and college helpers go?" This is one hot and sticky podcast...
This week, we've got a master class in entrepreneurship with Dr. Liz Bales, inventor of the Indoor Feeder (formerly the NoBowl Feeder) for cats. Dr. Bales joins Drs. Ernie Ward and Cyndie Courtney to discuss how she evolved from equine practice to feline (see what I did there?), how she went from good idea to an actual product, and her best advice for anyone who has a good idea. This is an AMAZING conversation that will benefit any veterinary professional in their job and career.
Owning a veterinary practice can be a rewarding -- and challenging -- prospect. This week host veterinarians Drs. Ernie Ward and Cyndie Courtney and veterinary technician Beckie Mossor are joined by New Jersey practice owner Dr. Michael Tokiwa to discuss the positives and pitfalls of practice ownership. From equity, to leadership, to vision, to staff training and interactions, this is a wide-ranging conversation that will benefit any veterinary professional, regardless of whether or not ownership is an interest or option.
This week we're honored to interview the President-Elect of the North American Veterinary Community (NAVC) Dr. Cheryl Good from Dearborn, Michigan. Dr. Good shares the story of how she became a veterinarian, what it was like to have three kids in a five-year span while working full-time and starting her own practice. We discuss the changes she's seen in veterinary medicine during her career, the changes at NAVC and VMX, and what she hopes to accomplish as NAVC President. This is a wide-ranging conversation that touches on so many aspects of real, daily veterinary practice life.
British Columbia/Vancouver joined a host of other large municipalities May 8, 2018 when it banned feline declawing by veterinarians. This week we're joined by Dr. Margie Scherk, a feline veterinary specialist and one of the true pioneers and champions of the anti-declaw movement. Veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor talk with Dr. Scherk about her story, why she's so passionate about cats, and the debates surrounding feline declawing. You'll want to play this episode again and again!
Online and digital marketing is essential for any business to succeed in today's marketplace. This week we're joined by a digital marketing expert, InTouchVet's Bill Schroeder. Bill has been helping veterinary clinics succeed for over 20 years and shares his best advice for busy veterinary practices to optimize their social media and online marketing. Host veterinarian Dr. Ernie Ward and Dr. Cyndie Courtney talk with Bill about how he and his wife started helping veterinarians in Chicago, what recent changes at Facebook mean for veterinary professionals, what social media and online platforms he recommends, and the technologies Bill thinks veterinarians should be looking at during the next 1 to 3 years. This is a great lesson in online marketing and strategy for any veterinary professional!
This week host veterinarian Dr. Ernie Ward and veterinary technician Beckie Mossor welcome veterinary nutritionist and University of Minnesota College of Veterinary Medicine professor, Dr. Julie Churchill. The three review the latest Association for Pet Obesity Prevention Survey results, explore the reasons behind some of the survey responses, dispel many nutritional, diet, and exercise myths, and offer pet food advice for every veterinary team member. This is an episode full of pet food facts and fictions, communication tips and tripwires, and a whole lot of fun!
There are approximately 900-2,000 cases of animal hoarding in the U.S. each year, affecting over 250,000 animals. Dr. Jill Kirk is on the front lines of the war against animal abuse, neglect, and hoarding. Host Dr. Ernie Ward along with Dr. Cyndie Courtney and Beckie Mossor, RVT, talk with Dr. Kirk about animal hoarding, how to recognize the common signs of abuse and neglect, and steps any veterinary professional can take. This is an important conversation for any veterinary team member and animal advocate.
This week we meet an OG veterinary entrepreneur and innovator, Dr. Philippe Moreau from France. Dr. Moreau is double-boarded in Neurology and Internal Medicine, published author and award-winning speaker, serial entrepreneur, and has pioneered much of the technology, telemedicine, and apps that claim to be “new” today. Veterinarians Ernie Ward and Cyndie Courtney discuss Philippe’s story, his vision for telemedicine, and this latest innovation, My Buddy Pet App, an incredibly rich client education, appointment scheduler, and telemedicine app. This conversation covers Philippe’s 40-year career, and gives incredible insight into the mind of a true innovator and entrepreneur.
Cancer. Amputation. Two words that strike fear in many pet owners' hearts. This week we're joined by the founders of Tripawds.com, a website community dedicated to helping pet owners facing limb amputation and other ambulatory challenges in dogs and cats. Host veterinarians Ernie Ward and Cyndie Courtney, along with registered veterinary technician Beckie Mossor, talk with Jim Nelson and René Agredano about why they started Tripawds.com, how they made it a sustainable business, and future trends in pet care, especially pet cancer treatments. They discuss the rising cost of cancer care, the importance of pet health insurance, and potential pet owner guilt when it comes to confronting cancer. You don't want to miss their inspiring story!
With the recent Facebook/Cambridge Analytica controversy, many veterinary professionals have been concerned and confused about their online safety and the privacy of their client communications. This week veterinarians Ernie Ward and Cyndie Courtney, and veterinary technician Beckie Mossor explore Facebook usage by veterinary clinics, whether or not Facebook Messenger and other social media interactions are potentially violating veterinarian-client confidentiality, how safe and secure (or not?) are Facebook Secret Groups, and debate the question of should veterinary staff members and clients be Facebook friends.
This week we’re delighted to share the microphone with registered veterinary technician specialist, Liz Hughston, MEd., RVT, CVT, VTS (SAIM, ECC). Host veterinarians Ernie Ward and Cyndie Courtney and registered veterinary technician Beckie Mossor embark on a wide-ranging discussion about veterinary staff unionization and collective bargaining, Liz offers her perspective on the Veterinary Nurse Initiative (VNI), and the quartet discuss pet medical marijuana / CBD / cannabis usage. This podcast is a little longer than normal, but I think you’ll want to stick around for the entire conversation!
Cooperative Veterinary Care is the latest concept to help make veterinary patients more comfortable during examinations, testing, and treatments. This week host veterinarians Ernie Ward and Cyndie Courtney, and registered veterinary technician Beckie Mossor are joined by Monique Feyrecilde, LVT, VTS (Behavior). Monique is co-author of a new book debuting this week, Cooperative Veterinary Care with Alicea Howell.
Imagination, curiosity, and creativity are essential traits, attributes, and skills for successful veterinary professionals (and people). This week host veterinarians Ernie Ward an Cyndie Courtney along with registered veterinary technician Beckie Mossor explore the creative side of veterinary medicine. The trio traverse Thoreau’s take on inspiration and creativity, share tales of imaginative solutions discovered in exam rooms, surgical suites, and strapped onto turtle shells, and simple steps to encourage your creativity. Dr. Ward reveals what a nootropic stack is, shares some of his favorite freaky supplements and rituals, and the gang goes bonkers over people who shut down ideas. This episode is entertaining, educational, and maybe a little weird when Ernie gets in his infrared sauna to meditate and take mushroom extracts. (Joking).